Refund Policy

Refund Policy

Effective Date: March 29, 2026

1. Custom Development Services

Due to the nature of custom software development, refunds are handled on a case-by-case basis. Our general policy:

• Before work begins: Full refund of any advance payment if the project is cancelled before development starts
• During development: You are responsible for payment of all work completed through the cancellation date, as documented in progress reports and deliverables
• After delivery: Deliverables accepted by the client are not eligible for refund. Issues discovered within the 30-day warranty period will be resolved at no additional cost

2. Subscription Products

For subscription-based products (if applicable):

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No partial refunds for unused portions of a billing period
• Annual subscriptions may be eligible for a pro-rated refund within the first 30 days

3. Dispute Resolution

If you believe you are entitled to a refund, please contact us at hello@harborsoftware.com with details of your concern. We aim to resolve all disputes within 10 business days.

4. Contact

Harbor Software LLC
1309 Coffeen Ave, Ste 1200, Sheridan, WY 82801
Email: hello@harborsoftware.com
Phone: +1 (332) 288-8126